The Integrated IT Service Management certification is a program designed for IT professionals to gain a foundational understanding of integrated IT Service Management (ITSM), which involves combining separate components into a single unified system across three levels of integration. The program covers the integration of ITSM processes among themselves, the integration of ITSM processes with enabling practices, and the integration of the IT organization with the rest of the business. It provides an overview of the common ITSM processes that organizations use to manage their IT services and the enablers that organizations use to support their ITSM processes. Candidates will learn how these practices can help organizations achieve their business goals and the typical metrics used to measure IT performance and business results. Upon completion, candidates will receive a certificate that demonstrates their foundational knowledge and understanding of integrated ITSM.